Quality

The TMR Quality Assurance Program meets its customers’ requirements using clearly defined processes and metrics-based reporting. Our QA program is based on and supported by an ISO-derived quality process.

The TMR Corrective Action Process systematically improves the quality, performance, and ROI on our services by:

• Formalized recognition of non-conformities
• Discovery of root cause
• Design and deployment of a process improvement
• Measurement of subsequent performance
• Tracking of associated cost

Other tools in the TMR Quality Assurance Program include:

• Quality management system documentation: online standard operating procedures
• Weekly quality team report reviews and recommendations
• Continuous quality assurance training
• Link to metrics, including on-time delivery, average total turn time, and rush orders.
• Customer reviews and surveys

Benefits:

• Continuous improvement in TMR’s operation
• High level of service
• Product and process enhancements
• Clear customer communication regarding operational issues