The Customer Experience

TMR’s customer service is the heart of the organization.  The structure we provide is clear, and the people are excellent.  TMR’s Customer Service organization is segmented into the following groups:

Sales Executives, Business Development, and Implementation Specialists

• Seek out new opportunities
• Implement new programs
• Cross pollinate best practices
• Customer reviews

Account Managers

• Manage programs, major projects, service level monitoring, and new processes
• Work with marketing, training, and technical customers on a daily basis
• Oversee daily operations

TMR Customer Service

• Facilitate web-based registration, ordering and general information inquiries
• Password retrieval
• Order tracking
• In-bound and out-bound call activities
• Data entry services

Operations Departments

• Media operations
• Logistics & operations
• Finance & accounting
• Data services
• Data management & metrics